Terms & conditions

1. Purchase of Membership

Subject to the following, your AFL Membership benefits will be available to you from the date your AFL Membership barcodes are generated, which will occur within 48 hours of your first Membership payment until 27 November 2024.

2. Term of Membership

Subject to the following, your AFL Membership benefits will be available to you from the date your AFL Membership barcodes are generated, which will occur within 48 hours of your first Membership payment until 27 November 2024.

3. Access Entitlements

3.1 2024 Toyota AFL Premiership Season (Premiership Season): Except where otherwise stated, all AFL Members will have access* to up to a total of forty (40) matches held at the MCG and Marvel Stadium throughout the Premiership Season. Due to demand, any match, including the ANZAC Day match, can be classified as a ‘reserved seat ticket’ by the AFL or participating AFL Clubs at their discretion, and match and general admission access will not be available. AFL Members wishing to attend this match will be required to pay for a reserved seat.

3.2 2024 Toyota AFL Finals Series Weeks 1 and 2: Except where otherwise stated, all AFL Members will have access* to matches scheduled at the MCG and Marvel Stadium in weeks 1 and 2 of the 2024 Toyota AFL Finals Series. The AFL makes no representation or guarantee that there will be any match scheduled at the MCG or Marvel Stadium in either of weeks 1 or 2 of the 2024 Toyota AFL Finals Series. AFL Members will be provided with further information regarding the 2024 Toyota AFL Finals Series tickets in August 2024.

3.3 2024 Toyota AFL Finals Series Week 3:

AFL Gold Members will have access* to all matches scheduled at the MCG and Marvel Stadium in week 3 of the 2024 Toyota AFL Finals Series (and other AFL Venues, where the AFL Member’s club of support is playing at that particular AFL Venue).

AFL Silver and Bronze Members' access* to 2024 Toyota AFL Finals Series week 3 matches scheduled at the MCG and Marvel Stadium will be determined in the following way:

1. If the match is determined by the AFL to be in low demand, AFL Silver and Bronze Members will be given access to purchase tickets at the same time as AFL Gold Members. However, the location of seats may differ (eg. AFL Silver and Bronze members may only be able to purchase tickets on level 4). After AFL Silver and Gold Members have had access to purchase tickets, AFL Bronze members may then have access to a secondary on-sale at a later time to be determined by the AFL.
2. If the match is determined by the AFL to be in high demand, AFL Silver and Bronze Members may have access to a secondary on-sale at a later time to be determined by the AFL and communicated on the Sunday prior to the on-sale.

3.5 2024 Toyota AFL Grand Final:

Tickets to the 2024 Toyota AFL Grand Final will be made available to AFL Members in the following order of priority:

1. Priority Access^ to AFL Gold Members who have nominated a club of support as part of their AFL Membership that is participating in the 2024 Toyota AFL Grand Final (Grand Final Team Club Support).
2. Second Access^ to AFL Gold Members who do not have a Grand Final Team Club Support (subject to tickets being available after the Priority Access period).
3. Third Access^ to AFL Silver Members who have a Grand Final Team Club Support (subject to tickets being available after the Second Access period).
4. Fourth Access^ to AFL Silver Members who do not have a Grand Final Team Club Support (subject to tickets being available after the Third Access period).

3.6 Cricket: Members will have access^ to the 2024 International Cricket Test, Twenty20 and One Day International matches scheduled at the MCG (excluding Big Bash League matches). Tickets can be obtained only by reservation and are limited to one (1) ticket per AFL Member per match. Reservation fees apply. Additional guest passes may be purchased at the same price as tickets available to the public.

4. Applicable Venues

AFL Membership access is limited to matches at the MCG and Marvel Stadium. Access to other AFL Venues will vary and will be communicated via membership.afl.com.au.

5. General Stadium Rules

AFL Members must adhere to the AFL’s Conditions of Entry into an AFL Venue and to any further rules and restrictions imposed by the MCG and Marvel Stadium (or any other AFL Venue). All AFL Venues are smoke-free. Patrons are not permitted to bring alcohol into any AFL Venue and must adhere to strict restrictions placed on alcohol consumption in designated areas. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on match day.

6. Saving Seats in the AFL Reserve

AFL Members are not permitted to save seats for latecomers. Venue personnel are authorised to remove items used to save seats. AFL Members must respect the temporary reservation of a seat should an AFL Member who has entered the AFL Venue wish to vacate their seat briefly.

7. MCG Crossovers

Crossover access into the public section of the MCG is at the discretion of the MCC and subject to change. Crossovers into the public section is available during International Cricket matches.

8. Guest Passes

The AFL may make Guest Passes available for sale to AFL Members. Guest Passes will be sold on a first-come, first served basis until sold out. AFL Members are advised to pre-purchase Guest Passes, particularly for high demand matches. Subject to availability, Guest Passes may be made available for sale at the gate on match day.

The AFL reserves the right to vary the number of Guest Passes available to each AFL Member at each AFL Venue as well as the total guest pass allocation. Once Guest Passes have been purchased, no refunds will apply except as required by law.

Guest Passes will not be available for the Collingwood v Essendon ANZAC Day match or the 2024 Toyota AFL Grand Final.

9. AFL Membership Cards

AFL Members are required to carry their Membership (either as a physical membership card, or digital pass) , or photo identification when attending a match, including when a reserved seat has been pre-purchased. AFL Members who wish to receive a physical AFL Membership card must opt-in to receive a physical AFL Membership card as part of their annual membership renewal.

9.1. Lost or Stolen Memberships Cards

A Member who loses an AFL Membership card will be provided with a new card upon providing notice to the AFL and after payment of a card replacement fee of $10.

10. Transferability

AFL Membership cards and associated benefits are for personal use only and may not be transferred to another person under any circumstances. Lending an AFL Membership card, or in any other way transferring AFL Membership benefits to another person, is a breach of these Terms and Conditions. Penalties may apply (including downgrading or cancellation of an AFL Membership). Regular ID checks will be carried out at AFL Venues, and online sale website searches will be conducted to detect any breaches of this condition. The AFL Membership card remains the property of the AFL at all times.

11. No Resale

AFL Memberships, AFL Reserve tickets and Guest Passes may not, without the prior written consent of the AFL, be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of an AFL Membership without a refund).

Scalping warning: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. The AFL Grand Final is a Declared Event under the provisions of the Major Events Act 2009 (Vic), a breach of which may be an indictable offence and allows your ticket to be cancelled.

12. Verification of Identity

At any time, the AFL may request an AFL Member to provide photo identification to verify their identity as set out in the AFL Member’s original Membership application form. Refusal to provide sufficient evidence to the satisfaction of the AFL may result in the associated AFL Membership being cancelled.

13. Club Support Packages

13.1. AFL Members may nominate a club of support as part of their AFL Membership application or renewal (Club Support Package). Your Club Support Package with either a Gold Membership or Silver Membership covers the cost of entry for your club’s home matches. Your club (or your club’s home venue(s)) will determine seating requirements and may require you to reserve a seat at an additional cost (either seasonally through your club of support or for individual matches through a nominated ticket agency).

13.2. Unless you advise otherwise in your Membership application or renewal, by nominating a club of support you are agreeing to your personal details being forwarded to your club of support so that it may contact you for club or commercial purposes, including fulfilment packs, upgrade products and Finals Series access.

AFL Members will not be able to change their nominated club of support after 31 March 2024 but may opt out of receiving that club’s communications at any time.

14. Cancellation Policy

14.1 Subject to these Terms and Conditions, AFL Memberships are non-refundable. Requests for refunds may be made in writing and, to the extent possible under law, are at the sole discretion of the AFL Membership Manager.

14.2 As a general policy, the AFL does not provide refunds for a change in personal circumstances. However, where an AFL Member is experiencing financial hardship as a result of a change in personal circumstances, the AFL Member may apply for financial relief in accordance with the AFL Membership Hardship Policy set out in clause 15 of these Terms and Conditions.

14.3 The AFL reserves its right to cancel an AFL Membership without a refund where the member is deemed by the AFL to have breached these Terms and Conditions (including where that member attempts to transfer or sell their AFL Membership and/or associated benefits).

14.4 The AFL will not be liable for any indirect losses as a result of the cancellation, rescheduling or relocation of matches during the 2024 Toyota AFL Premiership Season, including losses in relation to accommodation and flights.

15. AFL Member Hardship Policy

15.1 An AFL Member who has experienced a change in personal circumstances which has resulted in them experiencing financial difficulty, may qualify for financial relief.

15.2 In such circumstances, we invite AFL Members to contact the AFL’s Membership Service Centre on 1300 722 515 to discuss their options and/or to submit an application for financial relief with respect to their AFL Membership at membership@afl.com.au. All applications for financial relief will be reviewed by the AFL Membership Manager and assessed on a case-by-case basis.

15.3 AFL Members may be requested to provide supporting documentation for any financial relief application.

15.4 All applications made for financial relief, including any supporting documentation provided, will be treated as confidential by the AFL.

16. Variation to AFL Membership Terms and Conditions

The AFL may from time to time where reasonably necessary vary the Terms and Conditions. The AFL will communicate any change to these Terms and Conditions via membership.afl.com.au. Members will have no claim against the AFL for any change made to these Terms and Conditions.

17. AFL Member Code of Conduct

Barracking and supporting your club is a vital part of the game, however offensive or aggressive behaviour (including yelling and swearing when interacting with AFL staff, agents or event staff) will not be tolerated. AFL Members who consume alcohol at an AFL Venue are to do so responsibly.

The AFL has a strong stance on vilification and has a zero-tolerance for AFL Members or supporters who engage in conduct which may reasonably be considered to incite hatred towards, contempt for, ridicule of or discrimination against a person or group of persons (including the opposition, opposition supporters, or umpires) on the ground of their race, religion, gender, colour, sexual preference, orientation or identity, or special ability or disability.

AFL Members are expected to uphold the AFL Member Code of Conduct set out in this clause 17 at all times and in all forums, including on match days and on social media. Penalties may apply to AFL Members who breach the AFL Member Code of Conduct as set out in this clause 17 including cancellation of their AFL Membership without refund.

18. Dress Standards

Dining rooms in the AFL Reserve at the MCG and Marvel Stadium maintain dress standards. The dress standard is neat casual - thongs, shorts and singlets are not permitted. Appropriate attire is also required in all seating areas. AFL Members who are not dressed appropriately may be denied entry.

19. No Voting Rights

AFL Membership does not grant AFL Members any voting rights.

20. Members' Privacy

All personal information will be used and may be disclosed, by the AFL (including for promotional and marketing purposes) in accordance with the AFL Privacy Policy available at www.afl.com.au/privacy. By providing your personal information you agree to such use and disclosure by the AFL and confirm you have read and agree to be bound by the AFL Privacy Policy.

21. Membership Categories

21.1 Gold Membership: Gold Membership is the highest level of AFL Membership, capped at 30,000 Members and available for purchase only to existing Gold Members. The AFL will offer Gold Membership to selected Silver Members for an upgrade to Gold Membership intermittently, with the number of offers dependent on the retention of current Gold Members. Gold Members must renew their membership prior to 31 May 2024 to maintain their Gold Membership entitlements for the 2024 Toyota AFL Premiership Season. Due to limited availability of Gold Memberships, Gold Members who do not renew their AFL Membership as ‘Gold Members’ and downgrade their membership to a Silver Membership as referred to in clause 21.2, will then join a waitlist for Gold Membership with other Silver Members and will then only be eligible to obtain Gold Membership status when those memberships become available, and upon receiving an official offer of Gold Membership from the AFL. When issuing offers for new Gold Memberships, priority will be given to Silver Members based on their period of time spent on the waitlist.

21.2 Silver Membership: Silver Membership is available to all current AFL Members with that class of membership and, subject to availability, members of the general public seeking to purchase a new Silver Membership. New Silver Memberships are subject to a once off joining fee.

21.3 Bronze Membership: Bronze Membership is available to all current AFL Members and, subject to availability, members of the general public and will include access* to up to 15 matches at the MCG and Marvel Stadium during the 2024 Toyota AFL Premiership Season (excluding Anzac Day) plus access* to the 2024 Toyota AFL Finals Series Weeks 1 - 3 at the MCG at the Guest Pass Price, subject to availability and clause 3 of these terms and conditions.

21.4 Family: To be eligible for an AFL family discount, there must be two full paying Gold or Silver Adult Members (Adult Members with no concessions or discounted Members) and one full fee-paying Junior or Student Member who resides at the same address. It is the responsibility of the eligible Members to opt-in to receive the relevant AFL family discount. The AFL will not provide any amounts in return for unclaimed family discounts from any prior periods where the Member has not opted-in to receiving the AFL family discount. Any additional Juniors will be provided with a complimentary AFL Membership upon payment of the new AFL Member fee if joining AFL Membership in 2024. No more than four Juniors can be linked to one family for the purposes of this discount. The junior or student with the highest value AFL Membership type will be required to pay the annual AFL Membership fee. The AFL at its sole discretion retains its right to accept or reject requests for remuneration for unclaimed family discounts.

21.5 Junior: An AFL Junior Membership is available for children under the age of 17 at January 1 2024. An AFL Junior Membership has the same benefits as an AFL Silver Membership referred to in clause 21.2, at a discounted fee. AFL Junior Members will be upgraded to an Adult classification from the calendar year that they are 17 years old at January 1 and therefore are turning 18 that calendar year.

21.6 Under 7: An Under 7 Membership is available for children under the age of 7 as at 1 January 2024. A one-off new Member fee is payable upon joining. Membership will then be complimentary until the child reaches Junior Member status (see clause 21.5).

Upon becoming an Under 7 Member, the child will be placed on the waiting list for Gold Membership and receive an annual Under 7 Membership, giving them access to reserved seating (at a cost) in the AFL Reserve at the MCG and Marvel Stadium (subject to capacity). An Under 7 Membership provides access equivalent to an AFL Silver Membership, excluding club of support entitlement.

Note: A child aged under 7 does not require an Under 7 Membership to attend and AFL match, however the child will not be able to access a seat unless there is a seat available in the AFL Reserve.

21.7 Under 3: Children aged 3 and under as at 1 January 2024 can attend a match during Weeks 1-3 of the 2024 Toyota AFL Final series at no cost with a ticketed AFL Member, however they must not occupy a reserved seat.

Children aged 3 and under as at 1 January 2024 can attend the 2024 Toyota AFL Grand Final at no cost with a ticketed AFL Member however, they must not occupy any seat.

21.8. Country Members: An AFL Gold Member living more than 180 km from the Melbourne CBD (determined in accordance with Australia Post postcode data) will be eligible for AFL Country Concession. When first applying for AFL Country Concession, the AFL may request proof of residency (for example, a copy of your driver’s licence) to verify your address and eligibility for the AFL Country Concession.

When renewing an AFL Country Concession, an AFL Gold Member may be required to verify their place of residence prior to each renewal period by submitting proof of residency with their renewal application.

AFL Members who have a PO Box address linked to their AFL Country Concession must provide proof of residency before 31 May 2024, failing which the AFL Member will be automatically charged the full AFL Membership fee.

21.9. Absentee Members: An AFL Absentee Membership allows you to place your AFL Membership on hold, while your AFL Membership is maintained. From 2025, an AFL Absentee Membership is available for a maximum of one year for the duration that the membership is held (any previous years of Absentee Membership will not be counted towards this limit). AFL Gold and Silver Members may obtain an AFL Absentee Membership for an annual fee of $185 (inc GST) for adults and $95 (inc GST) for AFL Juniors, upon provision of a letter or email accompanying the renewal application outlining your AFL Absentee status. AFL Gold Absentee Members are unable to reinstate their previous AFL Membership to Gold status after 31 May 2024.

For the avoidance of doubt, AFL Absentee Members will not receive club of support affiliation during their period of their absentee period.

21.10 Foundation Members: Foundation members will receive a $100 discount on their 2024 AFL Membership. The discount will be applied each season to all Foundation members who hold an active Silver or Gold membership.

Foundation members who hold a Bronze or Absentee membership product, will not be eligible for the discount.

21.11 Platinum Privilege entitlements: For the 2024 Toyota AFL Premiership Season, all members who hold Platinum Privileges on their membership and are yet to send through photo ID will be required to do so before their 2024 AFL Membership is activated.

Please send your photo ID via email to membership@afl.com.au

Common examples of photo ID provided are:

• Driver's licence, or
• Passport.

22. Concession Membership

Any AFL Member eligible for or considering an AFL Concession Membership must provide a copy of their concession at the time of purchase. Please email a photograph or scanned copy of your valid concession to membership@afl.com.au.

AFL Members who purchase an AFL Concession Membership have until 31 May 2024 to provide proof of their concession or they will be automatically charged at the full AFL Membership fee.

Concession discounts apply to AFL Members holding the following pension/concession cards:

• Centrelink
• Department of Health and Community Services
• Department of Community Services
• Department of Veteran Affairs

Dependents listed on the pension card are NOT eligible for a concession membership unless they hold their own pension/concession card.

AFL Members wishing to claim a concession discount who renew their AFL Membership at the Adult fee will be required to lodge their concession request by close of business on 31 May 2024 to obtain the appropriate refund. Refund requests and proof of concession received after this time will not be accepted.

The types of concessions accepted by the AFL are set out below:

22.1. Student Concession

A Student Concession is available to students studying full-time in 2024 at an Australian Education Institution. Your AFL Membership application/renewal form must be accompanied by a copy of your 2024 student card or a photocopy of a stamped, receipted 2024 enrolment form from your Australian Education Institution.

Student cards provided must have a visible and valid expiry date to be accepted. All enrolment forms must show full-time enrolment for both Semester 1 and 2 in 2024.

As a student, you may defer your payment until 31 March 2024. If you choose to do this, you will be unable to utilise any of your AFL Membership benefits until payment is made. Please contact the AFL Membership Service Centre on 1300 722 515 should you wish to defer payment. Students who renew their AFL Membership at the Adult fee will be required to lodge their student concession request by close of business on 31 May 2024 to obtain the appropriate refund. Refund requests received after this time will not be accepted.

If an AFL Member purchases an AFL Membership at the concession fee, they must provide proof of concession by 31 May 2024 or they will be automatically charged the full AFL Membership rate.

23. AFL Membership Payment

Payment of your AFL Membership fee may be made in one of two ways:

23.1. In Full: via either VISA, MasterCard, or Cheque.

23.2. Payment Plan:

23.2.1. AFL Advance Easy Pay monthly payments will be deducted in 10 equal instalments on the 28th of each month, beginning on 28 November 2023 via a nominated VISA or MasterCard only.

23.2.2. By signing with the AFL Advance Easy Pay payment plan you authorise the AFL to arrange a debit of funds from your nominated credit card in amounts and at intervals as advised.

23.2.3. All AFL Members on the AFL Advance Easy Pay payment plan are automatically included into an Auto Renewal Agreement, facilitating automatic rollover of your memberships from year to year.

23.2.4. AFL Members can only opt out of the AFL Advance payment plan after the last instalment and prior to the first instalment for the following season by notifying the AFL either in writing or via email to membership@afl.com.au. All outstanding payments must be complete at time of opting out.

23.2.5. AFL Members will be given at least twenty eight (28) days' notice in writing of changes in the new amount of their next season's membership and to the terms of AFL Advance Easy Pay payment plan agreement.

23.2.6. The first instalment will be withdrawn on 28 November 2023, with further payments on the 28th of each following month. If any payment fails to transfer between institutions on the 28th of the month, further attempts will be made to clear the funds transfer. If the 28th of the month falls on a weekend, the payment will be withdrawn on the next business day.

23.2.7. AFL Members applying for the AFL Advance Easy Pay payment plan after the first scheduled payment will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments at each specified date.

23.2.8. If your debit is returned or dishonoured by your financial institution, an email or letter will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you.

23.2.9. The AFL may suspend or cancel your membership if payment is dishonoured by your financial institution.

23.2.10. It is your responsibility to ensure that: (a) the account details you have provided are correct, including notification should the expiry date change within the 10-month program; (b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.

23.3.11. If your AFL Membership is suspended or cancelled, you will not be able to gain access to any matches during the 2024 Toyota AFL Premiership Season or the 2024 Toyota AFL Finals Series.

23.2.12. If you believe that a withdrawal has been initiated incorrectly, please contact the AFL Membership Service Centre on 1300 722 515. You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for drawing.

23.2.13. All AFL Advance Easy Pay monthly instalments are subject to $10 administration fee and will be charged within 3 working days of the initial payment on 29 November2023. If the AFL Member signs up after 29 November 2023, a $10 administration fee will be charged within three (3) working days of the next scheduled instalment. If the administration fee payment fails to transfer between institutions, further attempts will be made to attempt to clear the fund transfer.

24. GST and Levies

Except where expressly noted, all prices include GST and the $12 MCG levy (which applies to Adults, Concession and Students).

If you require further information in relation to these Terms and Conditions, please visit membership.afl.com.au or call the AFL’s Membership Service Centre on 1300 722 515.

* Access to matches is not guaranteed. Access is subject to availability and capacity and the AFL recommends that AFL Members reserve a seat in order to guarantee entry, particularly at high demand matches. AFL Members will be required to pay additional fees and charges when reserving a seat and ticket agencies may charge a booking fee which is also to be covered by the AFL Member. In accordance with clause 3 of this Agreement, due to demand, any match, including the ANZAC Day match, can be classified as a ‘reserved seat ticket’, and match and general admission access will not be available.

^ Access to purchase tickets at an additional cost. Availability is subject to capacity and is not guaranteed. Ticket agencies may charge a booking fee upon purchase of tickets, with such fees to be covered by the AFL Member.