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Frequently Asked Questions

General Questions

Where can I find AFL Membership on match days?

We will always have an AFL Membership team member available to assist at each match throughout the Toyota AFL Premiership Season and Toyota AFL Finals Series.

We are located at:

MCG: Gate 7, Box Office Window.

Etihad Stadium: Gate 5, Club Hub 

What is the best way to contact the AFL Membership Team?

The AFL Membership Team can be contacted via phone or email.

Ph: 1300 722 515
Email: membership@afl.com.au

Where can I find my AFL Membership Number?

Your membership number is your account ID and can be can be found at the top of your membership card. When contacting AFL Membership you will be asked to provide us with your membership number/account ID to help us verify your information.

Please be aware your membership number will never change throughout your years of membership. 

What is my barcode number?

Your barcode number is a 12-digit number located at the bottom of your membership card. This barcode can be used to upgrade to reserved seating via Ticketek or Ticketmaster. Please note, your barcode number will change every year. 

What is my online AFL Membership Account?

Your AFL online account allows you to access all information regarding your AFL Membership. 

How do I update my personal details for my AFL Membership?

To update your address, phone number and email, please log on to My AFL Account using your membership number and password. Alternatively, please contact AFL Membership via phone or email. 

Can my family and friends use my AFL Membership?

Your AFL Membership is strictly non-transferable, the name of the person printed on the membership card is entitled to use the membership benefits. Membership checks will be randomly conducted throughout the Toyota AFL Premiership season.

If your membership card is found to be used by another person, the membership will be confiscated and further action will be taken. 

 

Membership Card and Packs

How long does it take to receive my AFL Membership Card? 

If you join after November, please allow 2-4 weeks for your membership card to arrive.

Within this time you will receive an electronic card via email, which will allow you access to all games at the MCG and Etihad until your membership card arrives. 

When will I receive my club of support merchandise pack? 

Once you renew/join as an AFL Member, your club of choice will be notified and will send your merchandise pack. You should receive it within 2-3 weeks, if you do not receive your club of support pack please contact the club directly. 

I have misplaced my AFL Membership card. How do I arrange for a new membership card to be sent out?

To organise a replacement card to be mailed out, please contact the AFL Membership Team on 1300 722 515.

 Replacement cards cost $5. Once your new card has been printed, your original membership card will be cancelled and new barcode will be applied within 48 - 72hours. 

I don't have a membership card, can I still access games? 

Yes, if you have not received your membership card please come to us on game day with a valid ID and we will issue you with a General Admission Ticket.

 

Concession Access

Valid Concession Types for AFL Membership

Concession Type Accepted Not Accepted
Full- Time Tertiary Student*  
Part-Time Tertiary Student   X
Full-Time Secondary School Yr 7-10  
Aged Pension   
Disability Support (DSP)  
Disability Carers (CAR)   X
New Start (NS)   X
Health Care Card (HC)   X
Single Supporting Parents (PPS)  
TPI Pensions  
War Veterans  
War Widow  

 

* Please Note: dependants listed on the pension card are not eligible for a concession membership unless they own their own pension card. 

I have an AFL Membership and require a companion to be with me at all times. Do you have a companion membership available?

AFL Membership affiliates with the Companion Card Program and we are committed to providing your companion with a complimentary membership to enable them to accompany you to all games.

You will be required to send through an email with a scanned or photocopy of your Companion Card and we will issue your membership, with a complimentary Companion Card Membership. 

Can I join as a concession membership before I receive my concession card?

Yes, although you will not receive your membership card until we sight your concession. 

How do I validate my concession?

Please send through a photo/scanned copy of your concession to membership@afl.com.au

For further information regarding our Concession Policy please read our Terms and Conditions or call AFL Membership on 1300 722 515. 

 

Match Day

Which games can I attend?

Silver and Gold Members have access to 40 games General Admission across the MCG and Marvel Stadium.

Bronze members have access to 10 games general admission at the MCG only, excluding ANZAC Day. 

Where can I find information on general admission seating for each round? 

Every Thursday before the upcoming round, general admission seating for the MCG and Etihad will be updated on  Around the Grounds. 

Can I access interstate venues/stadiums with my AFL Membership? 

For more information on your access to interstate venues, please ​click here.

 

Ticketing

What ticketing agency do I need to contact to reserve tickets? 

Marvel Stadium - Ticketmaster
Ticketmaster AFL Hotline: 1300 888 081 

MCG - Ticketek
Ticketek AFL Hotline: 1300 665 915

When do AFL Members tickets come on sale? 

TBC

I am an AFL Member with special needs. How do I secure the best available seating?

For AFL Members with special needs, ticket bookings can be made through the following channels:

Ticketmaster special needs line: 1300 888 081 (Etihad)
Ticketek special needs line: 1300 552 072 (MCG)

How do I upgrade to a reserved seat?

Reserved seating upgrades are always done through ticketing agencies (Ticketek or Ticketmaster), AFL Membership cannot reserve seats for you. 

How many guest passes can I purchase per a membership? 

MCG: purchase up to 4 per a membership. 
Marvel Stadium: purchase up to 2 per a membership. 

* Subject to capacity.

How can I purchase Guest Passes?

Guest Passes can be purchased via Ticketek or Ticketmaster. On match day; matches at the MCG can be purchased from Gate 7 Box Office and Etihad Ticketing Booths. 

Do I get access to the Cricket with my AFL Membership? 

AFL Membership does allow access to purchase International Cricket at the MCG Including the Boxing Day Test, One Day International and International Twenty20 Matches throughout the 2018/2019 season at discounted prices. 

AFL Members will be advised of the on-sale dates and ticket prices via email (if they have opted into the 'My AFL Tickets' Subscription) and on AFL Membership Website once arrangements have been finalised. 

 

Payment Options

How can I pay for my AFL Membership?

  • VISA or MasterCard
  • Cash
  • Cheque 
  • Money Order

We do NOT accept American Express or have Bpay or PayPal options available.

There are several ways to make your membership payment, including online via your My AFL Account, in person, via phone, email or mail. 

What is AFL Advance EasyPay?

When you join or renew as an AFL Member you have the option to place your membership on an EasyPay Payment Plan, which allows you to pay your membership fees over a 10 or 6 monthly instalments.

Monthly payments will be withdrawn on the 28th of each month from your chosen credit or debit VISA or MasterCard.

* Please note we are unable to direct debit directly from your bank account. 

* A $10 annual fee will occur for placing your membership on the EasyPay option. 

How can I update my payment information?

You can update your credit card details by logging on to your My AFL Account online and updating your payment information. You can also update your payment information by calling AFL Membership Services on 1300 722 515. 

Can my AFL Membership be automatically renewed each season?

If your membership is on the AFL Advance EasyPay option, your membership will automatically renew in November. This makes things quick, easy and simple, whilst allowing you the flexibility to opt out of the plan once your payments have been made. 

 

Membership Types

How can I become an AFL Gold Member?

When you join as a Silver Member you are automatically placed on a Waitlist to become a Gold Member. You will receive an updated waitlist number with your renewal form each year. 

* We are unable to estimate how long it will take to become an AFL Gold Member due to the unpredictability of Gold renewal numbers each season. 

 

 

Does my AFL Membership have country discount entitlements?

Yes, but only for Gold AFL Members residing more than 180km from Melbourne GPO. AFL Silver members do not qualify for a country discount. 

Does AFL Membership recognise Family Memberships?

The AFL does not have a specific Family Membership but does have a family discount offer available.

To be eligible for a discounted Family AFL Membership:

  • All members must complete 1year of full-fee paying membership before being eligible for the family membership.
  • 2 full-fee paying adult members + 1 full fee pay junior or concession member = complimentary junior upon payment of 1st year.  
  • Any additional juniors will be provided with a complimentary membership upon payment of the first year member.

JUNIOR MEMBERSHIP

What is an Under 7's Membership? 

An AFL Junior Membership is for children under the age of 7years who have not yet reached the eligible age for a Full Junior Silver Membership. The Under 7's Membership is a one-off $205.00 fee until the child reaches 7years of age. 

The AFL Under 7's Membership includes a membership card, which will allow your child to purchase reserved seating with the rest of the family. Your child will also be placed on the waiting list for an AFL Gold Membership. 

* The Under 7's Membership does not include club of support. 

What is the Junior access policy with the AFL Reserve? 

Junior's under the age of 3 years as of the 1st of January 2019 do not require an AFL Junior Membership or Junior Guest Pass and can enter the AFL reserve free of charge; however, they must not occupy a reserved seat.

Juniors over the age of 3 years and under the age of 17 years as of the 1st January 2019 will be required to obtain an AFL Under 7's or Juniors Membership or Junior Guest Pass to enter the AFL Reserve. 

ABSENTEE MEMBERSHIP

What is an Absentee Membership?

An absentee membership is a holding fee for your membership status. An absentee membership does not include access to games or finals. However, the AFL does issue Adult Absentee Members with two MCG AFL reserve Guest Passes, which can be used for a walk-up match at the MCG. 

How much does an absentee membership cost?

The Absentee Membership is $150.00 for an adult and $75.00 for a junior. 

Is there a limit on how many years I can put my membership on hold?

No, there is no limit on how many years you can place your membership on Absentee.

 

AFL Members' Dining

What is AFL Members Dining?

AFL Members Dining is an additional member's service where all members are entitled to make a matchday reservation within the AFL Member's Dining Room at either the MCG or Etihad Stadium.

Is a reserved seat included in my dining booking?

Yes, all dining reservations include a reserved seat within the AFL Reserve. Level 2 at the  MCG and Level 1 at Marvel Stadium. 

Can I bring guests into the AFL Members Dining Room?

Yes, we encourage all our members to bring friends and family along to the dining room. Please note Guest prices are higher than members.

 

Finals Access

How do I access information on the Toyota Finals Series?

AFL Members will receive a Finals Information Brochure late August prior to the Toyota AFL Finals Series.

This brochure will feature everything you need to know regarding your membership entitlements for finals and ticketing arrangements. Please visit membership.afl.com.au/finals for further information regarding the Toyota AFL Finals Series.

Do I have access to the Toyota AFL Finals Series?

All AFL Members (excluding Absentee Members) have access to all finals matches played at the MCG and Etihad throughout Weeks 1 and 2 of the  Toyota AFL Finals Series.

Gold and silver members will have access for Week 3 of finals. Bronze and Absentee members do not have access to Week 3 of finals.

What are my Grand Final entitlements as a Gold Member?

Competing Clubs: Tickets will be available to Gold Members with nominated Club Support for either competing team. These tickets will be made available via an exclusive on-sale.

Non-competing clubs: The remaining AFL Member tickets allocation will be made available to all AFL Gold Members, regardless of the club of support following the Competing Club Support on-sale.

Please note this is only available to members who have not already obtained a ticket using their member entitlement.

What are my Grand Final Entitlements as a Silver Member?

Access through your Club of Support on-sale: AFL Silver Members with Competing Club Support package may have the opportunity to access a ticket through their club’s ticket allocation in the public section of the ground.

Members will need to clarify eligibility and the ticket selling process directly with their club of support.

Access to the AFL Reserve: Should the AFL Members Grand Final ticket allocation NOT be exhausted by AFL Gold Members; any remaining tickets will be made available to Silver Members in the following order:

  1. Competing Clubs– Silver Members’ with Competing Club Support for one of the competing teams will have the opportunity to purchase during the Silver Club Support on-sale. 
  2. Non-Competing Clubs– If there are any remaining tickets from the above on-sale, all Silver Members will have the opportunity to access within a set timeframe.

AFL Silver Members are advised to check membership.afl.com.au after 5 pm AEST on Sunday, September 22, 2019 (TBC) for updates on ticket availability in the AFL Reserve for the Toyota AFL Grand Final.

Are Finals tickets transferrable?

All Toyota Finals tickets for AFL Members are strictly NON-TRANSFERRABLE.

Membership checking will be conducted at every match held at the MCG. Please ensure you have your membership card with you at all times.

AFL Members who do not have their membership card on the day or those who cannot verify that the AFL Membership is theirs will not be admitted to the Grand Finals and may face further penalties as a result of breaching the terms of their AFL Membership.

Can I re-sell my AFL Membership Finals Ticket?

AFL Members tickets are NOT available for resale. Tickets should NOT be sold on any ticketing agency (Ticketmaster Resale, Viagogo, Ebay, or Gumtree). If you are caught re-selling tickets your tickets will be cancelled and appropriate consequences will be followed-up.

Payment and transaction details

  • There is a limit of 16 tickets per a Ticketek transaction.
  • You will be required to quote all Membership barcodes when purchasing tickets.
  • A limit of 4 guest passes can be purchased per a membership, subject to capacity.
  • Payment of tickets; VISA or MasterCard.

Where can I locate AFL Membership Team Membership available to assist at each match throughout the Toyota AFL Finals Series?

We will always have an AFL Membership Team Member available to assist at each match throughout the Toyota AFL Finals Series.

We are located at the Gate 7 Box Office Window.

I am an AFL Member, can I bring guests to the Toyota AFL Grand Final? 

Unfortunately, there are no guest passes available for Gold or Silver Members for the Toyota AFL Grand Final.

Can AFL Silver and Gold Members bring a guest to Weeks 1 to 3 of Finals?

Guest passes for finals played in Victoria may be available to purchase in Weeks 1, 2 and 3 of the Toyota AFL Finals Series, subject to availability.

Please see Guest Pass prices on Qualifying and Elimination, Semi and Preliminary Finals pages. 

What entitlements to juniors have to the Toyota AFL Final series?

Children aged 3 and under as at January 1, 2019, are entitled to enter the ground at no charge with a ticketed guardian;  however, they must not occupy a seat. 

My club of support is playing interstate, do I have access with my AFL Membership?

The AFL does not make any guarantee that there will be a match played at the MCG or Marvel Stadium in any of the first three weeks of the Toyota AFL Finals Series.

If you are an AFL Member with a Club Support for a competing team interstate you can choose to purchase during the Club Member on-sales for Weeks 1 – 3 of the Toyota AFL Finals Series.

If purchasing within the Club Member allocation, remember that the ticket will be in the public section of the ground, not the AFL Reserve. 

Ticketek contact information:

AFL Membership advises to please contact Ticketek for any ticketing issues.

Special Needs: 1300 665 915
AFL Ticketek Hotline: 1300 552 072

CLICK HERE TO ACCESS TICKETEK WEBSITE